Privacy Policy

1. Information we collect

We may collect the following personal information:

• Your name, email address, and organisation details when you contact us;
• The content of enquiries, messages, or correspondence you send us;
• Limited technical information such as IP address, browser type, and pages visited, collected automatically when you use our website;
• Any other information you voluntarily provide in the course of engaging our services.

2. How we use your information

We use personal information for the following purposes:

• To respond to enquiries and provide the services you have requested;
• To manage our business relationship with you or your organisation;
• To improve our website, services, and communications;
• To comply with our legal, regulatory, and professional obligations.

3. Disclosure of information

We do not sell your personal information. We may disclose personal information to trusted service providers who help us operate our business (for example, email delivery and hosting providers), and only to the extent necessary for them to perform those services. We may also disclose information where required or authorised by law.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the APPs.

4. Cookies and analytics

Our website may use cookies and similar technologies to support site functionality and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect site functionality.

5. Data security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as required to fulfil the purposes for which it was collected, or as required by law.

6. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you. We will respond to your request within a reasonable period and in accordance with the APPs.

7. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “last updated” date.

9. Contact us

For privacy enquiries, please contact us at enquiries@catalus.ai.